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Product Adoption Lead
Managing Technology and Design for New Product Adoption
Enabling accelerated public cloud adoption and a new AI platform
As the Product Adoption Lead for public cloud, I manage technologies, design and business concepts to help teams more efficiently and effectively use public cloud. I’m also responsible for relationship management and customer success activities in areas including technical writing, front-end engineering and analytics. One of the most complex challenges I’ve worked on was helping to enable a new conversational AI assistant for the firm. This meant connecting to all other platform APIs to pre-fill the information and data, so users would not have to repeat or provide it. Conversational design required us to train the intent recognition by using Natural Language Processing (NLP) to make it work seamlessly. We did a great deal of testing and soliciting feedback, so that we could make tweaks and improvements. With the new platform, we realized savings in support and operations costs, enabled real-time self-service to speed resolution and freed up our technologists to focus on more difficult issues. The platform now handles over one million conversations a year. I’m continually challenged by the tech and design work we do!
Taking advantage of programs designed to build careers in technology
I was happy working in the gaming industry in Barcelona, when my mentor encouraged me to take an opportunity at JPMorgan Chase that would benefit my career long term. I started in 2016 through the firm’s Tech Connect and Software Engineers Program (SEP) in Bournemouth, before moving to the Glasgow site in 2020. Working for a company as big and complex as JPMorgan Chase affords me more opportunities to network, learn and grow from a variety of tech teams than a smaller company would. I wanted to learn more about theoretical computer science and JPMorgan Chase sponsored my master’s degree in Computer Science that I completed last summer. My next goal now is the Expert Engineer Program (an advanced development program for technologists), and I’m in the application stage, doing my best to get selected.
Maintaining a healthy personal and professional balance—at work!
JPMorgan Chase offers great opportunities for professional and personal development. I’m the co-lead for Glasgow’s Product Management Ignite Community, which is an employee-led group that provides learning opportunities to further develop our tech and core skills. I’m also active in several other Tech & Development communities inside and outside the firm, including Codebar, Patchwork, Innovation Week, global Hackathons and Tech for Good. I love the diversity, equity and inclusion (DE&I) communities and am organizing the EMEA external speaking program for our Women on The Move group. I’m a partner for Adelante, where I can meet others from a Latinx and Hispanic background and practice my Spanish-speaking skills. I also find the firm’s physical and mental wellbeing benefits amazing, from meditation and yoga classes to the counseling support that helped me process my grief and loss of a family member.
Career advice: Find your people!
Surround yourself with role models, mentors and inspirational teams from diverse technology fields to open your career and study possibilities. Build your foundation of skills and knowledge—work on your core to do more! It’s okay to walk away, change paths and try different roles and industries. It’s never too late to learn new skills or use what you’ve learned in a new field. Find your ikigai—what motivates and drives your sense of purpose and go all in. You got this!
On a personal note
I’ve worked and studied in a variety of countries and cultures, including the UK, Spain, Belgium, Zambia, India and Romania, my home country. In 2020, I won the Ambassador’s Diploma from the Romanian Embassy in the UK for my achievements and academic results during my master’s degree. I speak a few languages, including English, Spanish and currently learning Korean with already a 275-day streak on Duolingo for it!